How do older Americans rate support services they receive?

挑战

The Administration for Community Living (ACL) has a mission to maximize the independence, 幸福, 以及老年人的健康, people with disabilities across the lifespan, and their families and caregivers. Under the Older Americans Act (OAA), programs provide a number of services to clients, 包括运输, congregate and home-delivered meals, 病例管理, 家庭主妇的服务, 以及家庭照顾者的支持.

What is the outcome of these services provided? 它们的影响是什么? What are the data on client-reported service quality? 来帮助回答这些问题, 趣赢平台 has administered the annual National Survey of Older Americans Act 参与者 (NSOAAP) since 2003.

趣赢平台与ACL一起工作

• Improve the NSOAAP instrument and implementation
• 执行特别分析
• Develop an annual rotating module of items for inclusion

解决方案

For this latest NSOAAP iteration, 趣赢平台 will be migrating from telephone-only data collection to a new sequential multimode data collection design to increase response rates, 数据质量, and client representativeness while lowering costs. Other updates and innovations include streamlining the NSOAAP surveys to minimize burden on respondents while capturing critical data on program performance and fresh ideas for ad hoc data analyses, including qualitative approaches.

趣赢平台’s other main NSOAAP activities include

• Assisting ACL to monitor the performance and overall quality of OAA services delivered to older individuals and family caregivers
• Sampling Area Agencies on Aging (AAAs) and their clients and conducting the surveys, 收益率6,000年网络, 纸, and computer-assisted telephone interviews (CATI)
• Providing cross-sectional estimates for Office of Management and Budget (OMB)-approved performance measures for ACL’s budget requests to Congress
• 收集, 清洁, 准备, and weighting the survey data (weighting for national representation) for public use

结果

Information from these surveys is delivered in public-use datasets, weighted means and frequency tables, 以及年度报告.

This information helps ACL understand clients’ conditions and demographics, 设计程序增强, and evaluate the need for future services to improve the independence, 幸福, 和美国老年人的健康.

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